Privacy Policy

Introduction to Privacy Practices

Information We Collect

We collect various types of personal information necessary to provide professional property market analysis services. The information we gather depends on your interactions with our services, the nature of analysis requested, and communication channels used. Collection occurs through direct interactions, automated technologies, and third-party sources where relevant to service delivery.

How We Use Information

Personal information collected is used primarily to deliver property market analysis and evaluation services you have requested. We also use information to improve service quality, communicate effectively, comply with legal obligations, and operate our business efficiently. All usage aligns with purposes disclosed at collection or reasonably expected based on service context.

• • Providing property market analysis and investment evaluation services including research, report preparation, and delivery of findings to clients
• • Communicating about services including responding to inquiries, scheduling consultations, delivering reports, and providing follow-up support as needed
• • Processing payments and managing accounts including invoicing, payment confirmation, and maintaining records of financial transactions with clients
• • Improving services through analysis of usage patterns, client feedback, and service delivery effectiveness to enhance methodologies and client experience
• • Website functionality including personalizing user experience, maintaining security, troubleshooting technical issues, and optimizing site performance and reliability
• • Marketing communications including newsletters, service updates, and relevant market insights where you have consented to receive such communications
• • Legal compliance including meeting obligations under Australian law, responding to legal requests, protecting our rights, and maintaining business records

Information Sharing and Disclosure

We share personal information only when necessary for service delivery, legal compliance, or with your consent. Recipients include service providers who assist with business operations, professional advisors who support our practice, and authorities where legally required. All sharing occurs under appropriate protections to maintain information security and privacy.

Your Privacy Rights

Australian privacy legislation grants you specific rights regarding personal information we hold. You may exercise these rights by contacting us using the details provided in this policy. We respond to requests in accordance with applicable law and will verify your identity before processing requests affecting personal information access or changes.

• • Right to access personal information we hold about you and receive copies subject to limited exceptions under privacy law
• • Right to request correction of inaccurate or incomplete personal information and have us update records accordingly
• • Right to request deletion of personal information in certain circumstances, subject to legal retention obligations and legitimate business needs
• • Right to receive personal information in structured format and transmit to another service provider where technically feasible
• • Right to object to certain uses of personal information including direct marketing communications by opting out through provided mechanisms
• • Right to request restriction of processing in certain situations including disputes about accuracy or legitimate processing grounds

Information Security Measures

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining appropriate safeguards.

Information Retention Periods

We retain personal information for as long as necessary to fulfill purposes for which it was collected, provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on information type, service context, and applicable legal requirements that mandate minimum retention timeframes.

• • Client information and service records retained for seven years following service completion to comply with Australian business record-keeping requirements
• • Website usage data and analytics information typically retained for two years to support service improvement and operational analysis
• • Email correspondence and communication records retained for five years to maintain service history and support potential inquiries or disputes
• • Payment and invoicing records retained for seven years in accordance with Australian tax and accounting record requirements
• • Marketing consent records and communication preferences retained until consent is withdrawn plus additional period to demonstrate compliance

When information is no longer needed, we securely delete or de-identify it in accordance with data protection practices. You may request earlier deletion in certain circumstances, subject to legal retention obligations and legitimate business needs that require maintaining specific records.

International Data Transfers

Our operations are primarily based in Australia and personal information is stored on servers located within Australia or jurisdictions with substantially similar privacy protections. Some service providers may be located overseas, which could result in personal information being accessed or processed outside Australia. When this occurs, we take steps to ensure appropriate protections apply.

• • Using service providers in countries with privacy laws recognized as providing substantially similar protections to Australian privacy law
• • Implementing contractual protections requiring overseas recipients to handle information in accordance with Australian Privacy Principles
• • Ensuring data processing agreements include security requirements and restrictions on further disclosure without appropriate protections
• • Evaluating privacy practices and security measures of overseas providers before engaging them to process Australian personal information

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and improve user experience. Cookies are small text files stored on your device that help us recognize repeat visitors, remember preferences, and gather information about site usage. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

For detailed information about specific cookies used, retention periods, and management options, please refer to our separate Cookie Policy. You can usually modify browser settings to decline cookies, though this may prevent full use of website features.

Updates to Privacy Policy

We may update this privacy policy periodically to reflect changes in practices, services, legal requirements, or operational needs. Material changes affecting how personal information is handled will be communicated through appropriate channels before taking effect. Continued use of services following policy updates constitutes acceptance of revised terms.

• • Website notification displaying prominent notice of privacy policy updates when you next visit or access services
• • Email communication to registered clients informing them of significant changes affecting information handling or privacy rights
• • Updated effective date displayed at the beginning of the privacy policy to indicate when revisions were last made
• • Archived versions available upon request to review previous policy terms applicable during specific time periods

We encourage periodic review of this privacy policy to stay informed about how we protect information. The current version supersedes previous versions, though we honor commitments made under prior policy terms for information collected during those periods where more protective.